AI answers the routine tickets. Humans handle the hard ones. You stop staffing a queue.
A managed support operation for your business: AI deflects and resolves routine questions across email, chat and social, while trained human agents take escalations — with your helpdesk, knowledge base and metrics run for you.
Support is the department everyone needs and nobody wants to run
- Response times stretch from hours to days every time volume spikes — and customers churn in the gap.
- Your best people spend half their day answering the same eleven questions.
- A pure chatbot frustrates customers; a pure human team costs like a payroll line you can’t control.
What the managed service includes
AI front line
An AI agent trained on your docs, policies and tone resolves routine tickets instantly — order status, how-to, account questions.
Human escalation team
Trained agents handle refunds, edge cases and angry-customer moments — the tickets that decide reviews.
Omni-channel coverage
Email, live chat and social DMs flow into one queue with one standard of response.
Helpdesk run for you
Platform administration, macros, routing rules and knowledge-base upkeep — maintained, not just installed.
Escalation rules you set
What AI may resolve, what goes to a human, what comes to you — written down and enforced.
Monthly metrics report
Volume, deflection rate, response and resolution times, CSAT — plus what we’re changing next month.
How it works
Kickoff
Channels connected, docs ingested, escalation rules set.
Train
AI agent tuned on your real ticket history and tone.
Launch
Coverage typically begins within 5 business days of kickoff.
Improve
Monthly report + tuning as your volume and products change.
Who this is for
- E-commerce brands where ticket volume tracks order volume
- SaaS teams whose engineers are still answering support email
- Any business paying 2–3 support salaries for coverage this replaces
Questions, answered
Will customers know they’re talking to AI?
Routine answers are instant and accurate — and anything the AI isn’t confident about goes straight to a human. You approve the escalation rules before launch.
Whose helpdesk platform is used?
Yours — built on Gorgias / Intercom-class tooling under your account. If you ever leave, the helpdesk, history and knowledge base stay with you.
Is there a contract?
Month to month. Cancel anytime by replying to any monthly report email.
We don’t have a helpdesk yet.
Start with the $2,497 AI Helpdesk Setup — we build the platform and AI agent first, and it rolls straight into this service.
AI + Human Omni-Channel Customer Support
Faster answers, lower cost per ticket, and a support operation someone else runs — properly.
$3,997/mo
Start managed support — secure checkout
Payments processed by Stripe. Onboarding email within 1 business day. Cancel anytime.