A helpdesk with an AI agent that deflects half your tickets — built in 2–3 weeks.
One-time setup: your helpdesk platform configured across every channel, an AI agent trained on your docs and policies, escalation rules and reporting dashboards — handed to your team, working.
The tooling exists. The three weeks to set it up right don’t.
- Support still lives in a shared inbox where tickets get answered twice — or never.
- You bought a helpdesk trial, imported nothing, and the trial expired.
- The AI features you’re already paying for sit switched off because nobody trained them.
What the buildout includes
Platform configuration
Gorgias / Intercom-class helpdesk set up under your account: inboxes, chat widget, social channels, SLAs.
AI agent training
Trained on your docs, policies, FAQs and past tickets — answering in your tone, citing your rules.
Deflection flows
The repetitive tickets (order status, returns, how-to, billing basics) resolved automatically, instantly.
Escalation rules
Clear lines for what AI resolves vs. what routes to your team — with full conversation context attached.
Reporting dashboards
Volume, deflection rate and response times visible from day one.
Team handoff
A working session with your team + a written runbook, so the system is yours, not a mystery.
How it works
Kickoff
Access gathered: channels, docs, policies, ticket history.
Build
Platform configured, AI trained, flows tested against real tickets.
Launch
Go live channel by channel, with your team watching the queue.
Handoff
Runbook + training session. Typical timeline: 2–3 weeks.
Who this is for
- Businesses running support out of a shared inbox today
- Teams that own a helpdesk but never configured its AI
- Founders who answer support at 11pm and would rather not
Questions, answered
Which platform do you build on?
Your existing helpdesk if you have one; otherwise we recommend and set up the best fit (Gorgias for e-commerce, Intercom-class for SaaS). The account is yours either way.
How much will the AI actually deflect?
Typical routine-ticket deflection lands between 30% and 60% depending on your mix — the buildout includes measuring yours honestly in the dashboard, not promising a number.
What happens after handoff?
It’s yours to run — or add the $3,997/mo AI + Human Omni-Channel Support service and we run the whole operation, agents included.
AI Helpdesk Setup + Ticket Deflection Buildout
From shared-inbox chaos to a working AI-assisted helpdesk — configured, trained and handed over in weeks.
$2,497
Get your helpdesk built — secure checkout
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